Clients who are not just happy, but happy to take the time to share details about the service you’ve provided them through every step of one of the most important transactions in their lives, are worth their weight in gold. Those clients help you improve your service by providing valuable feedback, and when they are happy, they help you build your business via recommendations and referrals. It is the staple of the real estate industry. So, any time an agent or broker receives a survey response, testimonial, referral or recommendation, it’s cause for celebration.
We’re Celebrating Too!
We are celebrating our own success by announcing that, as of today, over 100,000 real estate specific customer satisfaction survey responses have been received by our clients in the United States. Big congrats go out to Greg Butell of ReeceNichols in Kansas City, Missouri, for being that 100,000th survey response recipient.
This is an amazing milestone for us and the industry. We’re not just capturing a quick rating. These are 100,000 in-depth looks at the performance of agents across the United States. This data will be driving our ongoing conversation with the industry in regards to improving the customer experience at all levels, and soon you’ll be seeing some interesting summaries of what this mountain of information can teach us.
For now, we’re just excited to share the news! Congrats again, Greg Butell, and we are saying thanks to you with some coffee – $100 worth! Keep those surveys and recommendations coming.
