“I’d love to send out RealSatisfied survey’s but my agents don’t always enter the customer email address into our system.”
This is a comment we have heard from time to time – we decided to do something about it.
Now when you create a RealSatisfied survey invitation (a single invite or through our API) the customer email address is no longer a required field. Invitations that are missing an email address are now first routed to the Agent responsible to provide the customer email address before being sent off to the customer.
An email is sent to the agent with the details of the invitation to be sent. We also created a mobile optimised version of the page requesting the email address to make it simple for your team to do from whatever device you use – on the road, or in the office.
RealSatisfied will send an email to the agent, and a reminder two days later. Invitations that are ‘waiting’ for an address are marked as pending in the invitation view screens.
With our new filtering for those screens (you can filter by all of our invitation statuses) it easy to see which invitations are still waiting for an address from the agent and event to resend the note requesting the address to them.
While we still recommend collecting and storing the email addresses for your customers when you can, we recognise that this is not always possible and that’s where Pending Invitations comes in handy.
Pending Invitations – just another way we working to make RealSatisfied the most simple and straightforward customer satisfaction solution for your business – what not try it today.
As always your feedback is very welcome – please leave us a comment here or get in touch with us…
We’re often asked, “Is RealSatisfied.com easy to use?” Of course the response is always, “We don’t think we can make it any simpler.” But that’s what everyone marketing a product says, isn’t it?
Judge for yourself. The video above will illustrate just how quick and easy sending a survey invite using RealSatisfied actually is. It’s only 48 seconds long, so even the video is quick. Here are the steps.
Click on the “INVITE” button in any of the the survey invitation categories, they all work exactly the same way and require the same information.
Select the agent on whose behalf the survey is being sent. Then, enter a property description, this will typically be the address,. the sellers name, your custom greeting, and their email address.
Once you’ve entered the information, simply click preview to see how your survey invitation will look.
If everything is how you expected, click send and you’re finished. It’s that simple.
Your new survey invite is sent immediately and will appear in your RealSatisfied seller survey list, where you’ll be able to easily track it’s progress.
We’ve just released a number of updates to RealSatisfied and one of them is great news for teams. Each of our surveys has now been updated to work more smoothly if you are part of a team.
As always we’ve tried to keep things simple and while there has been change to the structure of team member profiles (we are now using email greeting and full name in place of first name and last name) all existing accounts have been transitioned automatically.
For most people the change may not be even noticed, but if you work in a team we do encourage you to sign in and check your profile and make sure it is displayed how you want it following this update.
For a quick look at what has changed, check out the video below…