Listening to your customers and delivering a better experience.

Feedback – we all know it’s important and we all know it’s good for us (and our businesses), but how many of us actually do it? And importantly who act’s on feedback to improve their business.

I was reading a post recently that discussed giving customers a better experience – Part of that is understanding the customer experience that you currently deliver and what you need to work on. Establishing a regular feedback process in your business is the first step in developing that understanding.Of course receiving all of this feedback is just the first step – you understand more about the experience you are delivering – now what?

Communicate with your customers – ensure they understand that you are listening and acting on their feedback – and that their feedback makes a difference.

Recognise & reward high performers in your teams while identifying area’s that need attention and improving them.

By developing a reputation for delivering high quality service to your customers you will retain clients & create advocates for your business, driving new business opportunities.

What do you do in your business to listen to your customers – what’s your experience been? Have you formalised this process – how do you plan to become the most recommended property manager in your area?

Your reputation is important. How are you measuring yours?

We’d love to hear your thoughts.

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