Reece and Nichols utilizes the RealSatisfied API to plug into their CRM. Every transaction ends with an automated RealSatisfied survey sent to the buyer or seller. The real time data from the survey responses create actionable feedback in the form of 80 real time reports, and escalation options for testimonial retrieval keyed to positive responses or management alerts based on negative experience responses.
Enterprise Level Customer Profile – Patty Nizzi, Reece and Nichols
About The Author
Chris Drayer is owner of Finch Mktg. He brings big business savvy to small business settings. In the past five years, he has presented to hundreds of individual offices in the midwest and at national events like Real Living Momentum and ICNY with thousands in attendance, and as a discussion leader in more than a dozen educational ReBarCamps from coast to coast. Chris is the Marketing Director for FloorPlanOnline. You can find Chris online at finchmktg.com, facebook.com/chris.drayer & @fpo
