Enterprise Level Customer Profile – Patty Nizzi, Reece and Nichols

Reece and Nichols utilizes the RealSatisfied API to plug into their CRM. Every transaction ends with an automated RealSatisfied survey sent to the buyer or seller. The real time data from the survey responses create actionable feedback in the form of 80 real time reports, and escalation options for testimonial retrieval keyed to positive responses or management alerts based  on negative experience responses.